Why has my ClickMeter account been suspended? If you're trying to login to your ClickMeter account and you get this message: "ACCOUNT SUSPENDED!" it can be related to one of the following:
#1 Outstanding Payments
There is one or more outstanding payment due for the account. This means your paid account is active but we did not receive the payment(s). You can find the status of your payments here: my.clickmeter.com/billing-history
Each time ClickMeter fails to receive payment we'll send one or more notifications via email and continue to attempt to bill the account for a certain number of days. Please review and confirm that the credit card on file has not expired and/or that the card on file has sufficient funds for payment. Please double check the card on file with ClickMeter or the card associated to the PayPal account to solve the issue. When this has been completed please send an email to our support center: [email protected].
- In case only one payment is outstanding all the tracking links will redirect normally and all stats are collected. After the outstanding payment is collected your account will be reactivated.
- In the case of more than one payment is due we will send an alert email and your links may be paused (redirected but not tracked) or even permanently deleted (nor redirected or tracked).
- In both cases of outstanding payment, the account will be held in "payment due" status until you proceed with the payment
#2 Bad link(s)
ClickMeter has many millions of outstanding links on the Web. Unfortunately a very small amount of our customers use tracking links in spam, phishing or other malicious illegal activities. ClickMeter has protocols in place to check the quality and integrity of the tracking links being created with our platform. We will also review and evaluate complaints that come from many different global accredited sources. ClickMeter reserves the right to review, evaluate and decide on a case to case basis to delete suspected links or to suspend ClickMeter accounts if they are viewed as malicious. If you believe your account has been suspended for these reasons please carefully review our anti-spam policy and ClickMeter's terms. If you believe your links are absolutely legit and your website/system has not been compromised by hackers and you've thoroughly reviewed ClickMeter's anti-spam and terms and conditions you can send an email to support[@]clickmeter.com with a detailed explanation of your links and request the reactivation your ClickMeter account/links
#3 Other problems
Other problem/bugs can occur. In this case you can send an email to our support team and ask for more info.